Shipping + Returns
We ship via USPS. Buyer assumes all responsibility for shipping costs + fees, including shipping insurance if requested (please e-mail to request).
Please be sure to triple check your address as Slow Made is not responsible for packages delivered to an incorrect, closed, or undeliverable address. If your package cannot be delivered due to an incorrect/undeliverable address or business closure and is "returned to sender", Slow Made is not responsible for any shipping charges or fees. We're happy to ship your package back to a different address, but you will be asked to cover shipping costs for reshipment.
Please be aware that Slow Made is not responsible for delayed transit times once your order leaves the studio. We have no control over transit times once packages are given to the mail carrier.
Any and all "return to sender" packages that incur due to a faulty address, business closure or undeliverable address are the responsibility of the customer to pay additional shipping fees to reship.
International Shipping: Unfortunately, we currently only ship within the U.S.
***DUE TO COVID-19, WE ARE NOT CURRENTLY ACCEPTING ANY RETURNS OR EXCHANGES.
We are not offering returns at this time, but I do want you to love your purchase! Should you feel strongly about discussing a potential store credit or exchange, please contact us within 48 hours of receiving your order.
Please note that we make our candles in small batches, hand poured, labeled, and packaged by hand. Due to its hand-crafted nature, there should only be slight differences between candles. I'm more than happy to work with you to find a solution that works for both of us, but please be conscious of the nature of our products.
If a return is accepted: All shipping and handling charges are the responsibility of the customer. Please keep the tracking information until your return has been processed. Any packages sent back to Slow Made, without direct contact from me stating to return the item(s), will not be accepted. We do not assume responsibility for packages containing returns that are lost in transit or packaged poorly, if damaged during transit refund will not be processed. We do not replace orders that are shipped with no tracking information.
lost + damaged
Your order is adequately packaged with handling + transit in mind! While we do take care when packaging your order, damages can happen. If your order arrives in an unusable state, please contact us at firstname.lastname@example.org with a photo of the damaged product + shipping box (if applicable) within 48 hours of receiving. You will need to submit a damage claim with USPS, (please refer to the USPS website for filing periods for damaged or lost claims) and hold onto packaging and items until claims have been processed, we will work together to find a solution to your damaged product.
We are not responsible for lost or stolen packages. If you believe your package to be lost, please contact your local post office or file a claim online.
We reserve the right to modify our return and exchange policies at any time.